Satisfaction Guarantee

Our goal is to help you look and feel your absolute best, which is why we offer a 90-day Satisfaction Guarantee for skin health, beauty, and overall wellness. Our core focus is to help people enhance their natural radiance and confidence with premium ingredients backed by science. If you don't experience noticeable improvements, we understand that our product may not work for everyone, and that’s okay!

Please ensure you read & understand the terms below, as this will determine if you qualify for the Guarantee:

How to Qualify:

1. Use the recommended product for at least 8 weeks.

   • The Satisfaction Guarantee is only valid if you use the product consistently for a minimum of 8 weeks as per the recommended daily dosage. Studies show that collagen peptides take approximately 8-12 weeks to deliver visible improvements in skin, hair, and nails. This ensures you are giving the product enough time to work effectively.

2. Track your progress by taking before & after photos

   • Take clear photos twice a week to monitor your skin, hair, or nail health changes throughout the 8-week period. These will be used for review if you apply for the guarantee.

3. Evaluate your progress after 8 weeks.

   • If you have not experienced any visible benefits by the end of the 8 weeks, reach out to us at hello@mycollagencup.com.au with your progress photos and purchase details.

If you meet the terms & conditions above and would like to claim the Satisfaction Guarantee, follow these steps:

1. Email our friendly support team at [your support email] with:

   • Your twice-weekly progress photos (time-stamped)
   • Your order details
   • A brief explanation of your experience

2. Our team will review your claim within 1-3 business days and provide recommendations based on your results. If we believe that a longer usage period is necessary, we will encourage continued use, as consistency is key to seeing optimal results.

3. Refund Process:

   • If your claim is approved, you will receive a full refund for your first purchase, excluding shipping costs.
   • If returning stock, it is your responsibility to cover the return shipping costs (we recommend using a tracked service to ensure safe delivery).
   • All refunds will be processed via the same payment method used at checkout and may take up to 5 business days to appear in your account.

Please Note:

• The Satisfaction Guarantee is only valid for first-time purchases. Repeat orders will not be refundable under this policy.
• Refund claims must be submitted within 90 days of receiving your order.
• To be eligible, you must have completed at least 8 weeks of consistent use as per the recommended dosage.
• This Guarantee applies only to the main product purchase and does not cover shipping fees or any additional products.

These guidelines have been created to ensure your satisfaction and to support our mission of delivering high-quality products with exceptional customer care. We want to offer you the best possible experience while maintaining our ability to continue providing premium-quality products for years to come.

By purchasing from us, you receive greater protection and support than you would from most brands. However, returning our product without meeting these terms will unfortunately deem your order non-refundable.

If you have any questions, feel free to contact our support team—we're always happy to help!